Policies

Hey lovely humans — just a friendly reminder that as a small independent business, we have a few policies in place to help things run smoothly, fairly, and sustainably. Please take a moment to read through them before making a booking.

• We kindly ask for 48 hours’ notice if you need to cancel or reschedule your session. This gives us enough time to offer your spot to someone on our waiting list.
   
• Last-minute changes (less than 48 hours) or no-shows will unfortunately mean you’ll lose that session, even on an unlimited plan.
   
• If you’re on an unlimited package, each missed session or late cancellation will be deducted from your agreed weekly schedule. Repeated missed sessions may result in a review of your place on the unlimited plan.
   

• All member packs and bundles have a 31-day expiry from the date of purchase.
   
• This helps encourage regular attendance and ensures you're getting the most benefit and value from your sessions.
   
• Unused sessions cannot be rolled over beyond the 31-day window, so we recommend planning ahead to make the most of your bundle.
   

• As a small business, we rely on your commitment to keep things ticking along. These policies aren’t here to be strict — they’re in place so we can continue doing what we love, while giving others a fair chance to join in too.
   
• Having the courage and courtesy to cancel in time really helps us out — and someone on the waitlist will thank you for it!
   

• Please give us 48 hours’ notice if you can’t make it.
   
• No-shows and late cancellations = one session deducted.
   
• Unlimited users: missed sessions will count as used.
   
• Packs and bundles: valid for 31 days only.
   
• Read the policies before booking to avoid any surprises.
   

Thanks so much for your understanding and support — we couldn’t do this without you.

Cheers,
COVE x